The customer service representative plays an essential role in an organization’s success through providing product and service information and resolving product and service problems. In this course, you will learn about the various duties and responsibilities of the customer service provider, and you will practice these using a variety of exercises, hypothetical interactions, and assignments. The goal of this course is to prepare you to be an outstanding, reliable, and successful customer service representative in a business or other organization. In addition to providing students with a comprehensive education in customer service, this course will also prepare students to take nationally recognized customer service certification exams, including, but not limited to, the HDI Customer Service Representative Certification Exam.
Delivery: Live Online, Instructor Led
48 Hours: 30 hours synchronous learning / 18 hours online learning
TUITION COST: $999
includes Materials and Exam Voucher
Corporate group rates are available for groups of 4 or more. For more information call, 843-525-8205 or email cewd@tcl.edu.
PREREQUISITES
NA
ATTENDANCE
Students are expected to arrive on time and participate in course discussions and activities. Successful completion of the course of study recommends 100% attendance. If during the course period the student’s attendance level drops below 80%, they will be encouraged and given the opportunity to attend the next scheduled class for the course they enrolled in. Should materials change, student is responsible for all additional cost.
REFUND POLICY
There is no refund for this course once the first class has been concluded or if any course material including the eBook is accessed.
STUDENT CONDUCT
All students are expected to conduct themselves in an orderly and professional manner. Any student not conducting themselves in an orderly and professional manner may be dismissed from classes and will not be able to complete the course. Disorderly and unprofessional behaviors include but are not limited to use of drugs and alcohol during school hours, dishonesty, disrupting classes, use of profanity, excessive tardiness, insubordination, violation of safety rules, improper usage of course materials, equipment or facilities, or not abiding by the school rules.
SYSTEM REQUIREMENTS
- Cable and DSL internet connections are recommended for the best experience.
- Speakers / Headphones
- Microphone (Webinar / Live Online sessions)
- Microsoft Windows 7 or 10 (Home, Pro)
- Latest Google Chrome is recommended for the best experience.
- Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
- PDF reader program (Adobe Reader, FoxIt)
- While we understand that this course can be viewed on Android and iPhone devices, we do not recommend using these devices. The size of these devices do not provide a good learning environment for students taking online or live online based courses.