Help Desk Management: Certificate | Technical College of the LowCountry

Help Desk Management: Certificate


Help yourself to a great career.

Learn to handle computer and technical support issues for an in-demand career.

Program Description


TCL teaches you how to combine technical proficiency with excellent customer service in order to deliver the best support to the clients you serve.

The 21-credit-hour Help Desk Management certificate can be completed in as little as two semesters, or you can complete classes as your schedule allows. Evening, online and in-person classes give you the flexibility you need.

Courses include professional practices, technical support concepts, end-user support, intro to workstation networking, Internet communications, security and more.

As a graduate, you’ll be prepared to handle a variety of  technical, support, and help desk questions to assist computer users.

Accreditation & Accolades


Technical College of the Lowcountry is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award Associate Degrees, Diplomas, and Certificates. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Technical College of the Lowcountry.

Quick Facts


Quick Fact 1
This 21-credit-hour certificate program can be completed in as little as two semesters.
Quick Fact 2
Evening, online and in-person classes give you the flexibility you need.
Quick Fact 3
Courses include technical support concepts, end-user support, workstation networking and more.

What People Are Saying


“Locally, there is a great need for qualified computer specialists.”

Karen Smith Instructor

FAQs & Additional Information

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What does this program cost?*

Tuition: 21 credits x $170 per credit = $3,570.

Remember, this is before S.C. Lottery Tuition Assistance and other financial aid, which could drop your costs by more than half. In fact, after financial aid, many TCL students attend for free.

*Based on Fall 2016 in-state, in-service-area tuition. Your actual cost may differ. Qualifications vary.

Is this program for you?

The program is a great fit for those who:

• Possess strong communication skills.
• Already have a working knowledge of computers.
• Want to work from anywhere.

Other Resources

Gainful Employment: Learn more about the Help Desk Management Certificate.

Program Dean


Kenneth Flick

Division Dean/Business & Industrial Technologies

kflick@tcl.edu

Instructors


Karen Smith

Computer Technology Instructor/Business Technologies

ksmith@tcl.edu

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